Returns & Exchanges
1 FREE round of Domestic Exchanges
If you need a different size, first contact Transcendent Active by emailing firstname.lastname@example.org. Transcendent will pay for 1 free round of domestic shipping. That means, you send it back and Transcendent will pay for the return. Please send your item back in the original packaging (no single-use plastic here!) and once received, the new size will be mailed back FREE of charge. If the item is not received back within 1 week, the request will be voided.
If you are not satisfied with your purchase and want a refund, please email email@example.com. You are responsible for mailing the item back in its original packaging. If you would like Transcendent Active to send you a return slip, we will gladly do so. There will be an $8 charge deducted from your refund if you choose to do so. Tracking numbers should be sent via email once the item is shipped back. Once the item is received in perfect condition in the original packaging, you will be refunded for your purchase.
If you decide to exchange for a different color after your purchase, you will be responsible for shipping the item back and paying for the new item to be shipped again.